Operational FAQ

Real workflow answers for every major Kindlyr role.

Q: What happens after I submit a campaign?

After submission, the campaign moves into review. If it meets platform requirements it can move to Approved, and if it needs changes it is sent back with updates required before it can go live. Approved campaigns still need the payment side of the workflow completed before delivery starts.

Q: What do campaign statuses mean for advertisers?

Draft means the campaign is still being prepared. Pending Approval means it has been submitted and is waiting for review. Approved means the campaign passed review and can move into funding or activation. Active means it is currently delivering. Paused means delivery has been temporarily stopped. Ended means the delivery window is complete. Deleted means the campaign is no longer active in normal operations.

Q: What does payment status mean on a campaign?

Pending means the campaign still has outstanding funding or payment work to complete. Paid means the currently due amount has been funded. Refunded or Partially Refunded means a refund workflow has already changed the payment record for that campaign.

Q: What should I do when a campaign shows Approved?

Approved means the creative and setup passed review, but it does not automatically mean the campaign is already running. The next step is usually payment or funding from the Campaigns or Billing workflow. Once the campaign is both approved and properly funded, the platform can move it into active delivery according to its schedule.

Q: How do analytics work for active and ended campaigns?

Analytics lets advertisers review spend, delivery, impressions, scans, and screen history for the campaigns in range. Active campaigns help you monitor current pacing, while ended campaigns help you review the completed run and final results after delivery has finished.

Q: How does agency access work for advertisers?

Advertisers stay as the account owner and can authorize an agency to work on their behalf. Once connected, the agency can help create, manage, and report on campaigns, but the advertiser relationship and access permission still originate from the advertiser account.

Q: How do agreements affect advertiser access?

Advertiser access follows agreement gating the same way other core roles do. If the current advertiser agreement has not been accepted, or if admin publishes a new version, the platform can require the advertiser to review and accept the latest agreement before continuing into the normal dashboard workflow.

This FAQ is structured around how Kindlyr actually works across Advertiser, Host, Agency, CLA, and Partnership experiences, including dashboard usage, statuses, agreements, payouts, setup, support, and what happens next.

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Roles covered

Advertiser

27 answers

Host

26 answers

Agency

20 answers

CLA

22 answers

Partnership

21 answers

116 workflow answers across 5 role sections, all grounded in approved Kindlyr guidance.

What this helps with

Statuses

Understand what each workflow stage means.

Agreements

See where access is gated and when re-signing is required.

Next steps

Move from a question to the right dashboard or support path.

Role-aware by design

Every answer is grouped by the role, dashboard, and operational workflow it belongs to.

Workflow-based guidance

Statuses, agreements, payouts, support, setup, and next steps are explained in the same flow users experience them.

Built to unblock action

The page is meant to move users from confusion into the correct dashboard area or support path quickly.

AI FAQ Search

116 workflow answers5 role sections

Ask naturally and get a grounded answer from FAQ plus site guidance.

Search across the FAQ library first, then use broader approved site guidance from role dashboards, guides, agreements, statuses, payouts, support paths, and the corrected Host Partner funding workflow. OpenAI only refines the final answer from that retrieved Kindlyr context.

Try one of these real user questions

The search matches natural language against the FAQ library first, then uses broader approved site guidance from dashboards, guides, agreements, and partnership workflows before OpenAI refines the answer when needed.

FAQ Library

Browse answers by role and workflow

Each section combines role explanation, dashboard guidance, important statuses, and workflow answers so users can move from question to next step without guessing.

For Advertisers

Campaign setup, approvals, funding, analytics, agency coordination, and advertiser support.

Create the advertiser account and enter the campaign workflow from New Campaign.

Submit creative and campaign settings for review, then complete the funding step once the campaign is approved.

Track live delivery and ended results from Campaigns and Analytics, and use Support when account-specific help is needed.

Dashboard areas that matter most

Campaign planning, funding, performance, support, and account management.

Campaign Operations

Launch, monitor, and review campaign delivery.

Dashboard

Campaigns

Map

New Campaign

Analytics

Account And Billing

Manage funding, settings, and partner workflows.

Billing

Agency

Settings

Agreement

Help And Enablement

Guidance and support when you need it.

Support

Guide

Status and gating guidance

Campaign status

Draft, Pending Approval, Approved, Active, Paused, and Ended tell you where the campaign currently sits in the delivery lifecycle.

Payment status

Pending, Paid, Refunded, and Partially Refunded explain whether the campaign still needs funding work or already has a payment change on record.

How to use this role well

Approved does not always mean already live. It usually means the campaign passed review and can move into payment or activation.

Use Agency only when another team should operate campaigns on your behalf.

Use Support for billing, approvals, access, or campaign issues that need a real reply.

Questions users ask in this workflow

The first answers open by default so key workflow guidance does not feel buried.

The advertiser role is for the business that wants to run ads on the Kindlyr network. Advertisers create campaigns, submit creative for approval, fund campaigns, review analytics, manage agency access when needed, and use support when something needs attention.

The advertiser dashboard is the operating center for campaign work. It is where you move between Campaigns, Map, New Campaign, Analytics, Billing, Agency access, Settings, Agreement, Support, and the advertiser guide.

The normal advertiser flow is: create your account, accept the current advertiser agreement if prompted, open New Campaign, choose your targeting and schedule, upload your video, submit for approval, wait for review, complete payment when the campaign is approved, and then monitor delivery from Campaigns and Analytics once the campaign becomes active.

Agreement Guidance

Agreement updates can pause access until users re-sign

The FAQ now explains the agreement-gated paths across Host, Partnership, Partner, Agency, Advertiser, and CLA experiences.

Hosts must accept the Host Partnership Agreement before using the funding request flow.

Host Partners must accept the Host Partner Agreement before using the partner workspace normally.

If admin publishes a new agreement version, affected users must sign again before those gated routes reopen.

Need More Help?

Move from answers to action

Use support when the answer depends on your specific account, screen, payout, request, or territory record.

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Coverage

FAQ topics built around real product areas

For Advertisers

27 workflow answers

For Hosts

26 workflow answers

For Agencies

20 workflow answers

For CLAs

22 workflow answers

For Partnership & Funding

21 workflow answers

Payout readiness, agreement gating, support, and dashboard next steps are covered where they matter for each role.

Real workflow answers for every major Kindlyr role.

Role-aware by design

Workflow-based guidance

Built to unblock action

Ask naturally and get a grounded answer from FAQ plus site guidance.

Browse answers by role and workflow

For Advertisers

Dashboard areas that matter most

Status and gating guidance

How to use this role well

Questions users ask in this workflow

What does the advertiser role do on Kindlyr Ads?

What is the advertiser dashboard used for?

How do I move from signup to my first live campaign?

What happens after I submit a campaign?

What do campaign statuses mean for advertisers?

What does payment status mean on a campaign?

What should I do when a campaign shows Approved?

How do analytics work for active and ended campaigns?

How does agency access work for advertisers?

How do agreements affect advertiser access?

How do billing, payment, and refunds work for advertisers?

How does support work for advertisers?

Can an agency manage campaigns for me?

Can I pause or end a campaign early?

Do campaigns need approval before going live?

How do I create my first campaign?

How do I target a specific audience or area?

How do I target a specific audience?

How do I track campaign performance?

How do marketing notifications help advertisers come back and launch again?

How does billing and payment work?

How does pricing work for advertisers?

How does the pricing work?

What happens if my campaign is rejected?

What is Kindlyr Ads?

What kind of ad can I run?

When does my campaign start running?

Agreement updates can pause access until users re-sign

Move from answers to action

FAQ topics built around real product areas